Web-to-print for commercial printers: portals your B2B clients run themselves

Your B2B clients want to log in, order what they need, and get on with their day. Your team wants the order to reach production without anyone re-typing it.

 

Infigo connects both ends. Clients order from their own branded portal. Files are checked on submission. Orders land in your MIS as job tickets, with no re-keying in between.

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problem

The work that arrives before the work

Demand is not usually the constraint. The constraint sits between the order arriving and the job reaching the press, in the handling that nobody quotes for.

Everything runs on back and forth

An order comes in by email. Someone checks the artwork. Someone types it into the MIS. Someone updates the status when the client chases. Every step needs a person, and the number of people grows with the volume.

The same data, entered twice

The storefront and the MIS hold separate versions of the truth. Products get maintained in both. Stock gets tracked in both. When they disagree, a customer finds out before you do.

Clients want it faster than you can turn it

64.7% of print firms say clients are now requesting faster job turns, and 54.6% say they are shortening lead times.
Source: Alliance Insights, PRINTING United Alliance, State of the Industry Report 2026

Costs rise faster than prices

Operating costs rose 4.8% in 2025 while prices rose 2.8%. Pre-tax profitability was flat or lower at 64.6% of firms. Manual handling is the part of that gap you can act on this year.
Source: Alliance Insights, PRINTING United Alliance, State of the Industry Report 2026

One person holds it all together

The pricing logic, the templates, the workarounds. It lives with whoever built it. When that person retires, moves on, or becomes unreachable, nobody can change a price with confidence.

Infigo is built for the part of this you can automate. Here is what changes.

Difference

Most storefronts work. It's the next step that fails.

Print businesses that switch platforms rarely do so because the ordering page was bad. They switch because changing an order means re-entering it, because the MIS connection never quite worked, or because the last vendor stopped answering. The storefront is the visible part. The cost sits behind it.

Without a connected platform
With Infigo

Typed into the MIS by hand

Job tickets created automatically

Cancel and re-enter, line by line

Amend in place, changes carry through to production

Chased by email, checked at prepress

Checked on submission, returned before it reaches production

Maintained separately in each system

One source of truth, synced both ways

Tracked in two places

Live levels shown to the client at point of order

Sent by a person when asked

Sent automatically at each stage

Weeks of setup

Days, from a configured template

How it works

From order placed to job in production

Control

How long before we are live?

47 days

Contract to live

Sun Print Solutions signed in January, began onboarding on 13 February, and had their first storefront live 47 days later. Implementations of that complexity typically run 90 to 120 days.

Read Sun Print Solutions story
“I think it makes a big difference if you have someone whose only focus is learning the system.”
Aubrey Smith Web-to-print Specialist, Sun Print Solutions

One dedicated person is the biggest factor

Speed tracks the resourcing, not the company size. Sun Print gave one person responsibility for learning and building the platform.

Phased, not all at once

First storefront live, then progressive builds. Sun Print reached 10 live storefronts and a complete migration off their old platform inside a year.

Use cases

What changes for the people who order from you

Your clients rarely describe what they want as software. They describe wanting it to be simpler.

Capabilities

Built for how B2B print accounts actually work

01

Appear inside your client's own buying system

Connect: Punchout puts your catalogue inside SAP Ariba, Coupa and Oracle, so your business shows up as an approved supplier where your client already raises orders. They never leave their procurement system to buy print from you.

Why it matters: For large accounts this is often a condition of the contract, not a preference. Without it the tender does not reach you.
Hexcodes floating around designer reviewing artwork
02

Every client gets a site that looks like theirs

Unlimited branded portals from a single instance. Chameleon rebrands each one to the client’s own visual identity, and each portal carries its own catalogue, pricing and approval rules.

Why it matters: Clients adopt a portal that feels like their own system. One that looks like a supplier's website gets used once and forgotten.
Hexcodes floating around designer reviewing artwork
03

Spend stays inside the rules without anyone policing it

Multi-step approval routing by role, department, value threshold or product, with payment captured at the point of approval. Spend budgets sit on users, cost centres or departments and are enforced at checkout.

Why it matters: Unauthorised orders stop before production rather than after the reprint, and your client's finance team stops chasing them.
Hexcodes floating around designer reviewing artwork
04

Clients personalise, the brand holds

Locked templates with fixed elements let clients change what they are allowed to change and nothing else. MegaEdit runs in the browser, so routine jobs need no artwork submission at all.

Why it matters: Every template-based order that bypasses prepress is an order your team never touches.
Hexcodes floating around designer reviewing artwork
05

Bad files are caught at submission, not at press

Automated preflight runs on upload, checking resolution, colour mode, bleed and safe zones. Connect: PitStop handles deeper inspection and automatic correction where the file can be fixed rather than rejected.

Why it matters: A file corrected at upload costs nothing. The same file corrected on press costs a reprint and a conversation.
Hexcodes floating around designer reviewing artwork
06

One login, and only the catalogue they should see

Single sign-on through Azure AD, Okta and other providers via SAML 2.0, with roles, departments and users provisioned automatically. Access rules control which products, categories and prices each group sees.

Why it matters: Single sign-on removes the IT objection that stalls enterprise rollouts before they start.
Hexcodes floating around designer reviewing artwork
07

Live stock, and the numbers behind it

Inventory tracked by variant and surfaced to the client at the point of order, with automatic unpublishing when an item runs out. Insights reports on order volumes, spend and product performance, with direct database access for anything bespoke.

Why it matters: Clients stop calling to ask what is available, and you stop taking orders you cannot fulfil.
Hexcodes floating around designer reviewing artwork
Proof

What commercial printers get from Infigo

“We went through extensive vetting. I had to justify to management and ownership why this was worth investing in. And I’m not disappointed. I don’t think management is either.”
Jeff Carter Director of Technology, Sun Print Solutions
Integration

It talks to the system you already run

Infigo connects natively to Print IQ, Tharstern, CERM, LabelTraxx and Veracore. On the production side, Connect: Switch, Connect: PitStop, Connect: Site Flow and Hybrid Software. For shipping, USPS, UPS, FedEx and EasyPost, which reaches Royal Mail, DHL, DPD, Evri and the rest through one connection.

 

Where there is no named integration, Connect: Flow sends order data to any endpoint, hot folder or FTP location in the format your system needs, and the documented REST API covers the rest.

“If you can’t integrate into an existing system in some form or fashion that hopefully is relatively easy, it’s just not worth the effort to even look at or invest in.”
Erwin Driever VP Technology, Cober Solutions