47 Days to Launch, 10 Live Storefronts:
How Sun Print Solutions Automated Their Web-to-Print
An 85-year-old Utah commercial printer eliminates manual order entry for repetitive jobs, saves 50+ hours weekly, and automates B2B customer ordering.
Sun Print Solutions achieved what many commercial printers aspire to: seamless integration between web-to-print and MIS that automates repetitive ordering. The 85-year-old, 130-employee operation went from contract signing to live implementation in just 47 days.
By January 2025, Sun Print Solutions signed with Infigo. Onboarding began February 13th. Forty-seven days later, they were live. Today, they’ve built 13 storefronts with 10 serving customers.
The results: over 50 hours of manual work reclaimed weekly, and B2B customers now have live inventory visibility and automated ordering for their repetitive print needs.
Opportunity
The Opportunity for Integration
Sun Print Solutions attracts political campaign work from across the country every election cycle. Their production capabilities are impressive: KM-1 digital press, HP Indigo, Ricoh digital devices, digital roll press, and two offset presses including a new eight-color with inline coating.
Their web-to-print system handled orders well, but operated separately from their MIS. For repetitive B2B orders – pre-printed stock items, business cards, regular direct mail pieces – this meant manual re-entry into the production system. Inventory tracking happened in two places, making it difficult to give customers accurate real-time information about stock levels.
“When systems don’t talk to each other, you’re introducing extra steps at every turn,” explains Rob Denton, Customer Success Manager at Infigo. “Manual re-entry for repetitive jobs, inventory managed in two places, customers waiting for information that should be instant.”
The opportunity was clear: integrate web-to-print with their MIS to automate the repetitive work, giving the team time to focus on complex jobs and customer relationships.
Jeff Carter, Director of Technology, Sun Print Solutions
"Our customer service reps were entering 20 jobs a day for some clients – business cards, stock items, repeat orders. We saw an opportunity to automate that and free up our team for higher-value work."
Impact
The Measurable Impact
“We calculated what it costs to manually enter an order and do pre-press work,” Aubrey explains. “About 30 minutes per job. We’re processing hundreds of jobs each week through the automated system now. That’s over 50 hours a week we’ve reclaimed.”
Fifty hours weekly of manual work eliminated for repetitive orders – time their customer service team now invests in customer relationships and complex projects.
Aubrey Smith, Web to Print Specialist, Sun Print Solutions
"That's the biggest feedback I've gotten. Customers can see what we actually have in stock in real time. When we tracked inventory in two separate system, the numbers were never accurate. I don't ever want to go back to that."
Tell the Story
Two Portals That Tell the Story
What Other Printers Should Know
When asked what he’d tell another printer considering web-to-print, Jeff gets practical.
“I’d want a real conversation to understand what type of work they do, their pain points, their technology capabilities,” Jeff says. “For smaller shops doing basic digital work, there might be simpler solutions. But for commercial operations like ours with variety, multiple processes, integration needs – Infigo stands out.”
He speaks from experience. “We went through extensive vetting. I had to justify to management and ownership why this was worth investing in. And I’m not disappointed. I don’t think management is either.”
What makes the difference? “The integration capabilities, ongoing development, the support structure. And honestly, Infigo Academy is the best I’ve seen in any system I’ve worked with in this space.”
Aubrey emphasises dedicated resources. “Having someone whose only focus is learning and implementing makes a huge difference. If you’re juggling ten other responsibilities, it’ll take much longer and be much harder.”
Rob Denton adds perspective: “It’s about team structure. If you give someone enough time to do training and understand the system, implementation can be fantastic. Sun Print’s speed comes down to getting that structure right – the right person with the right skills and dedicated time.”
Rob Denton Customer Success Manager, Infigo
“When systems don’t talk to each other, you’re introducing extra steps at every turn. Manual re-entry for repetitive jobs, inventory managed in two places, customers waiting for information that should be instant”
Automation & Integration
The Transformation
Sun Print Solutions set out to automate repetitive B2B ordering and integrate their web-to-print platform with their MIS. In less than a year, they’ve accomplished that goal and more.
They went live in just 47 days – one of the fastest implementations Infigo has completed at this complexity level. They’ve built 10 live storefronts with automated ordering, live inventory tracking, and intelligent production routing. They’ve eliminated 50+ hours of manual work weekly for repetitive jobs. And they’ve completely migrated off their old platform.
“This is what we were looking for,” Jeff reflects. “Automating repetitive work, giving customers real-time visibility, letting our team focus on complex challenges that require human expertise. Infigo stands out because you’re continually developing and improving. You’re a great partner in helping us be more successful.”
“Every customer teaches us something. Sun Print Solutions taught us that speed and complexity aren’t mutually exclusive with commitment on both sides”
From contract to first storefront: 47 days. From start to 10 live storefronts: less than a year. The transformation from manual processing to automated efficiency continues, with clear vision for expanding capabilities even further.
Pablo Cubillas Delivery & Implementation Manager, Infigo
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