Frequently Asked Questions
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Infigo is a workflow infrastructure platform for industrial print businesses. It connects online ordering (B2B portals and B2C storefronts), automated artwork handling, preflighting, and MIS integration into one connected system, eliminating the manual work that slows down print operations and enabling businesses to scale without adding headcount.
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No. Infigo goes significantly beyond web-to-print. While it includes storefronts and ordering capabilities, the platform’s core value is in workflow automation and system integration: connecting your order intake to your MIS, automating artwork handling and preflighting, and providing the operational infrastructure that runs a modern print business. Many customers use Infigo as the backbone of their entire operation, not just their website.
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Infigo connects natively with printIQ, CERM, Tharstern, LabelTraxx and Veracore. Orders, job data and pricing go straight from your storefront into the MIS your production floor already runs on, so nobody has to re-key a job. If your MIS isn’t on that list, Infigo’s open API lets you build a custom connection. Infigo also has 30+ integrations across prepress, payments, shipping, eCommerce and procurement. See the full list of Infigo integrations.
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Implementation time varies by scope, but Infigo’s WeBuild service significantly reduces time-to-live by handling the build for you. Many customers are live with their first storefront within weeks. Complex multi-site or enterprise implementations take longer, but Infigo’s team works with you at every stage.
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Infigo supports general commercial print, labels, flexible packaging, large format, and promotional/branded merchandise. Each segment has dedicated capabilities within the platform, including the 3D Preview add-on for packaging, variable data printing for labels, and customisable canvas sizing for large format.
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Infigo pricing is customised based on your business requirements, integration needs, and implementation scope. We don’t publish a price list, because a business running five storefronts with one MIS integration has different needs from one managing 60 B2B portals across a multi-site operation. The best first step is a demo, where we can understand your situation and give you an honest view of what Infigo looks like for your business specifically.
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The core difference is depth of automation and integration. Most web-to-print tools handle the front-end storefront well. Infigo’s differentiation is in what happens after the order is placed: the automated workflow, the prepress integration, the MIS connection, and the infrastructure that makes the whole operation run without manual intervention. If you’re comparing platforms, ask each vendor: what happens between order placed and job on press? The answer tells you everything.
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Yes. Infigo’s B2B portal capability is built specifically for enterprise print clients with complex requirements: purchase order workflows, credit account management, multi-user permissions, brand-locked templates, approval workflows, and account-level pricing. Clients manage their own ordering without involving your sales team.
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Infigo provides ongoing technical support, platform training, and business guidance throughout the customer relationship. Multiple long-term customers have been on the platform for 10+ years, reflecting both platform stability and the quality of the partnership Infigo builds with its customers.
See Infigo running in a real production environment
Book a demo and we’ll show you how Infigo works with products like yours, from storefront and personalisation through to your MIS and press.
