Case study: Personalised Luggage

Posted on 28/07/2021 by Greg Young

Founded in 2014, Personalised Luggage is the UK’s first and only manufacturer and distributor of fully personalised suitcases. The company offers its services to retail and corporate clients as well as white label services to dropshipping firms.

The problem

Initially targeting the corporate gifts sector, Personalised Luggage soon realised there was wider demand from retail and dropshipping customers. However, the company needed a platform that enabled them to produce one-off designs, on practically any surface. They also needed to be able to produce individual suitcases, for the retail sector, at a similar cost as the larger runs they were producing for corporate clients. In short, they needed a platform that had simple but sophisticated design capabilities and could integrate with a variety of systems.

World-class online editor

Offering a wide range of products, from luggage covers in a variety of shapes and sizes, to travel accessories, it was imperative for Personalised Luggage to offer a simple and straight-forward experience for customers to create customised designs. With Infigo’s editor, users can effortlessly add their text and upload multiple images, including directly from a mobile phone library or social media accounts, such as Facebook and Instagram.

Before proceeding to checkout, the design can be seen from all angles, with our state-of-the-art 3D preview module. This allows customers to check final details, make any needed edits and complete the purchase with confidence.

Partnerships with other printers around the globe

Stephen Isaacs, Managing Director of Personalised Luggage, says Infigo’s plugins allow their web-to-print platform to seamlessly integrate with a variety of systems. By connecting Infigo with their MIS and shipping providers’ systems, Personalised Luggage have created a cohesive workflow - from order to dispatch. “It’s just made the production process a lot more straightforward”, Stephen says.

“One of the best things about it is the functionality; the plugins, the way it can integrate between all the different platforms.” For example, while Personalised Luggage’s print and production factory is based in Leeds (England), integrations with shipping providers and other printers gives the company a global supply network.

“We can distribute our products all over the world and use a range of delivery partners dependent on location to offer the quickest possible turnaround,” Stephen says. This is one of the many reasons Stephen urges others in the print industry to invest in web-to-print technology. “You’ve just got to do it. It's a fast-growing industry. I know we've got the right components. It's just how you put it all together, which Infigo’s web-to-print does.”

"One of the best things about it is the functionality; the plugins, the way it can integrate between all the different platforms.

We can distribute our products all over the world and use a range of delivery partners dependent on location to offer the quickest possible turnaround."

Stephen Isaacs, Managing Director - Personalised Luggage

Ready to get started?

Find out how to scale your business with web-to-print in a tailored 1-to-1 demo

Book a demo

Trusted by market-leading brands, worldwide

Podcast: The PrintPod episode 12: John the Plumber, with Greg Young

This episode of The PrintPod delves into the profitability of small-value print jobs, using the persona of ‘John the Plumber’, to illustrate challenges and solutions for print service providers (PSPs). Infigo Head of Customer Experience, Greg Young, returns to the series, to share his insights into leveraging web-to-print technology. He discusses how to turn infrequent, […]

10/12/2024

Blog: Print buyers expect an Amazon experience. Can you deliver?

By Emily Quinn, Print buyers expect an Amazon experience. Can you deliver? Did you know that by the end of 2025, it’s forecast that 80% of B2B transactions, will take place online? Which in some ways is quite staggering (when you consider that before the pandemic, just 30% of B2B transactions were through an e-commerce […]

27/11/2024

Case study: AMS Print

Based in Blaine, Washington State, AMS Print has been in business for more than 30 years. What started as a small mailbox, shipping and receiving company has since expanded to print, to better serve its customers. The company provides expertise in mail creation and injection, helping individuals and businesses to get their message out on […]

20/11/2024

Webinar: The key benefits of a connected workflow, with Infigo and printIQ, 5th December 2024

Hear it from our customers: The 3 key benefits of a connected workflow Print managers will learn about the key benefits and opportunities of a connected, automated workflow in Infigo’s latest webinar: ‘The key benefits of a connected workflow’, which Infigo will co-host with our workflow partner and friends at printIQ. Held on Thursday 5th […]