This episode of The PrintPod delves into the profitability of small-value print jobs, using the persona of ‘John the Plumber’, to illustrate challenges and solutions for print service providers (PSPs). Infigo Head of Customer Experience, Greg Young, returns to the series, to share his insights into leveraging web-to-print technology. He discusses how to turn infrequent, […]
Since our inception, back in December 2010, Infigo has grown rapidly. We’re now widely recognised as a distinctive global player within the printing industry. Everything that we have achieved over the last decade, is down to our loyal and dedicated workforce. They are always on-hand to offer the support and technical know-how needed to ensure our customers succeed.
Infigo CEO and founder, Douglas Gibson, says “We serve customers in a wide range of sectors and industries, and they have adopted Infigo to help create new revenue streams, increase profits through online selling, enhance customer retention and interaction as well as improve workflow and process management. It is without a doubt that over the last 10 years, this business has exceeded all expectations. This has been possible due to our dedicated team and our special customers. We have all collectively played a part in Infigo’s success story and I cannot thank everyone enough for their contribution.”
Company founder, Douglas Gibson, forms Infigo Software Limited (now simply entitled; Infigo) and is appointed Managing Director – a title he holds to this day. With a strong background in the printing industry and knowledge of printing software, Infigo is set up to offer digital storefronts to commercial printers, allowing their customers to place print orders online.
In 2012, we launch our market-leading web-to-print platform, Catfish (now relabelled; Infigo Core Platform). Developed for both B2B and B2C sectors, Catfish builds on the business’ considerable success. The platform offers a more robust web-to-print, e-commerce and online marketing solution for a range of industries.
Expanding our technology, we launch our groundbreaking new module, MegaEdit, at IPEX 2014. Still offering ultimate and unrivalled flexibility and functionality, this is the flagship product from Infigo. The innovative online document designer boasts an extensive range of editing tools.
We enter the US market at DscoopX in Washington DC, joining a community of fellow HP users as they celebrate their 10th annual conference. We attend the event at their introductory ‘Ruby’ partnership level, but it’s safe to say that over five years on, we consider our relationship with Dscoop instrumental to our growth.
In January 2016, we decided to establish a presence in Moldova following significant government investment in the country’s IT infrastructure. As a result of this investment, development expertise has become Moldova’s greatest export, with the industry providing significant career opportunities for young Moldovan workers.
We proudly become HP SmartStream solutions partners, a global partnership with HP Indigo, and seamlessly integrate into their PrintOS platform, specifically focused on Site Flow. Gershon Alon, Manager, Workflow Solutions at HP Indigo says “We are excited to be working with Infigo as a SmartStream partner.”
In May 2017, we collaborate with Infigo partner, HP Indigo at Interpack, Dusseldorf. Both companies have long promoted the opportunities for packaging and label suppliers to join the digital printing revolution. Interpack is therefore the perfect platform for a live demonstration, on the exhibition floor.
In July 2017, we announce our OEM partnership with leading pre-press software provider Enfocus, creating even greater time-savings and profitability for our customers. Our integration means that Infigo customers can license the Enfocus pre-flight and correction functionality as a cost-effective add-on option in their Infigo Core Platform.
In September 2017, we announce a new partnership with market-leading print MIS software company, Tharstern. The collaboration transforms how clients manage their print or packaging workflows, most notably with the addition of live pricing.
In January 2018, we strengthen our presence in the United States through a new partnership with Devia Software. The collaboration enables us to expand our customer support by an additional 5 hours, to 13 hours a day.
In October 2018, we are officially recognised by Lords and former cabinet members for outstanding work in the technology sector. Infigo is chosen to appear in the 2018 Parliamentary Review, which highlights businesses that are making an impact on their industry while inspiring others to do the same.
In September 2019, we reunite with Infigo partner HP Indigo, to integrate our technology for a fully automated web-to-pack exhibit, showcased at Labelexpo 19 in Brussels. Douglas says “We are really excited to deliver this demonstration and feel it will be the talk of Labelexpo 2019.”
The partnership sees both solutions joining forces to seamlessly streamline the whole user process, from quotes and production through to storage and shipping. Gibson explains “We have been doing some interesting things that have been catching the attention of other businesses in the marketplace.”
Perhaps unsurprisingly, a large part of our activity during 2020 is helping clients adapt to the sudden change in circumstances – with the majority looking to automate and diversify revenue streams, and increase cash-flow, while operating with reduced manpower.
We officially settle into our new home, in the village of Lindfield, West Sussex. While the move doesn’t impact any of our operations, the unprecedented circumstances of the pandemic make moving offices anything but normal.
Despite the economic uncertainty caused by the global pandemic, Infigo comes out in typical fighting fashion. While other businesses are battening down the hatches, Infigo focuses on growth and a fresh look – this includes a complete overhaul of Infigo’s branding, a website redesign and clarifying Infigo’s mission and values.
Infigo takes on a group fitness challenge to raise humanitarian funds for Ukraine. Initially, the target was 2500 km (the distance from London to Kiev) by cycling, swimming, running or walking. However, after quickly achieving that goal halfway through, we raised the bar to complete the return journey. In total the Infigo team covered 5011km over four weeks.
Following 18 months of development and testing, we officially launch our hotly anticipated InDesign plugin, Infigo Invent. Described as a “game changer” for web-to-print, this new integration combines the design flexibility of InDesign with the functionality of end-to-end web-to-print.
Three of the most innovative companies in the industry have joined forces to create a free global online resource. Formed by Infigo, Significans Automation and Tilia Labs, Web Connect+ host regular online and in-person events, giving printers the opportunity to ask any question (from high-level background to in-depth technical queries) about adopting a web-to-print strategy.
Announcing the partnership at Labelexpo Americas 2022, Douglas Gibson said the web-to-print software provider was hugely excited about sharing its expertise with fellow TLMI members. He said: “we were delighted to be seen as an organisation that’s passionate and innovative. It really does feel like a seal of approval from those that matter most in the industry.”
One of three certifications we proudly hold to this day – having been named as one of the UK’s Best Workplaces™ in Tech, one of UK’s Best Workplaces™ for Wellbeing and UK’s Best Workplaces for Women.
Infigo commits to helping label converters achieve e-commerce automation by joining the European association for the self-adhesive label industry, FINAT. Through the membership, we will aim to share our strategic knowledge and technical insight to help modernise the European label industry and assist FINAT’s members in optimising digital processes.
Along with Significans Automation, Enfocus, Motionalysis, Elitron and Ronik, Infigo provided the storefront entry point at Graphics Canada Expo 2023, where attendees could design your own packaging product, send it through to production planning, digital printing and finishing. The first fully automated trade show experience in the industry.
Hosting a laid-back Hawaiian themed booth in Munich, Germany, at The Personalisation Experience, co-hosted with FESPA’s Global Print and European Sign Expo 2023, we held a beach party in one of the most landlocked cities in the world, as we demonstrated a fully automated workflow demonstration with our friends and partners Enfocus, Kongsberg Precision Cutting Systems and HP.
Following a successful trial, we announce that a newly adopted compressed week will become a permanent move. Along with 60 other UK companies, Infigo trialled the 4-day as part of an initiative coordinated by 4 Day Week Global.
We launch The PrintPod, the industry’s fastest-growing podcast where we discuss anything and everything to do with print, with a range of industry guests.
We demonstrate the power of AI in automated workflows at drupa Düsseldorf. A workflow that begins with a simple selfie at one of our photobooth kiosks, and ends with you transformed as a superhero, featured on your very own sticker/label or pouch package, to take away with you.
Under the new Entrepreneurial Operating System® (EOS), Douglas Gibson continues his role as CEO & Founder, with Alex Bowell, who has been with Infigo for more than a decade, promoted from Technical Operations Director to Managing Director.