Case study: AMS Print

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Based in Blaine, Washington State, AMS Print has been in business for more than 30 years.  What started as a small mailbox, shipping and receiving company has since expanded to print, to better serve its customers. The company provides expertise in mail creation and injection, helping individuals and businesses to get their message out on time and on budget.

By investing in the world’s premier technologies for printing and mailing services and the hiring of key employees, today AMS Print is the region’s leading digital printer, mailer, and commercial label producer.  The company produces thousands of pieces of printed material each day – from labels, brochures, posters and mailings.

The problem

Infigo was recommended to AMS Print by our partners at HP Indigo, as the company was already using the HP Indigo Digital press. While HP’s Indigo range is able to handle a high volume of variable printing jobs, and AMS was using HP’s Siteflow to automate large parts of the workflow, AMS needed to find a way of increasing the number of orders received.

Which is where Infigo came in. By integrating the Infigo platform, with AMS HP Indigo hardware, and HP’s Siteflow platform, not only were AMS able to take orders from anywhere in the world, at any time of day or night, but also sync all job data to a number of systems.

Phillip Flores, Label Department Production Manager for AMS Print, explained that this was the organisation’s first foray into web-to-print. He said: “The HP Indigo team highly recommended Infigo and we weren’t disappointed. The support we received was top level, particularly from Duncan Rouart, Senior Customer Support Analyst for Infigo. He was a major contributor to our success

Seamless ordering and an automated workflow

Once the Infigo platform was integrated into AMS workflow, the efficiency and cost savings soon became apparent. This was largely due to the user friendly interface the Infigo platform provides, which has had a hugely positive impact.

 

Phillip said: “Offering web-to-print has impacted both the business and our clients. Our clients like the option of logging in and uploading new files or reordering previous jobs. The company now streamlines those web-to-print orders whereas in the past we would need to contact the customer and go through the job details, proofing, approval, setup and finally to print.

 

“The fact that Infigo sends print-ready files to HP Siteflow has been a key improvement.”

An investment that is already paying off

It’s probably an understatement to say that AMS Print have hit the ground running with the Infigo platform, generating a steady stream of online orders. While Philip admits there were some teething problems, he says that implementing the Infigo platform has been “a game changer.” He said: “We average 3 to 8 Infigo orders per day ranging from 5K to 100K labels. The ordering process has impacted our production team in a positive way in that the work orders are clear and concise.”

"The Infigo team is world-class support and cutting-edge technology. They continuously are upleveling their product and the monthly webinars are golden. Thank you."

Phillip Flores – Label Department Production Manager
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