With more than a 100 years of printing experience behind them Arnold, based in Cincinnati, Ohio in the USA, has consistently been at the forefront of printing innovation. Founded by Earl Arnold Sr in 1910, the company is now run by his grandsons Earl “Duff” Arnold III and Tim Arnold.
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As early adopters of digital print technology, Arnold was quick to embrace the power of web-to-print. However, they found that the platform soon became outdated and didn’t offer the flexibility and integrations they required. On top of this, they often found it a struggle to get technical support when required. Tim Arnold says: “When we worked with our previous provider and we experienced a technical issue, their customer service wasn’t very good. They were hard to get hold of, hard to get answers from, which isn’t great when you’re relying on them.”